Privacy Policy

Last Updated: August 16, 2026

1. Introduction

Welcome to BizMate ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website (bizmate.lk), interact with our WhatsApp Business services, or use our custom software solutions.

2. Information We Collect

We collect information in the following ways:

Information you provide directly: When you fill out our contact form, we collect your name, business name, phone number, email address, and the content of your message.
WhatsApp Conversation Data: When you interact with our WhatsApp bots or when we process WhatsApp messages on behalf of our clients using the Meta Cloud API, we collect phone numbers, message content, and interaction timestamps necessary to provide the automation service.
Usage Data: We may collect data on how you interact with our website through cookies and analytics tools to improve our services.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services.
Process your inquiries and respond to your requests.
Operate WhatsApp business automation for our clients.
Improve, personalize, and expand our website and offerings.
Comply with legal obligations.

4. Sharing of Information & Third Parties

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our business:

Meta / WhatsApp Cloud API: Used to facilitate WhatsApp messaging services.
Hosting Providers: To host our website and applications securely.
LLM / AI API Providers: OpenAI, Anthropic, or similar providers used strictly for processing conversational data for chatbot features. Data sent to these providers is not used by them to train public models.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for customer service purposes. WhatsApp conversation data processed for clients is retained according to the specific agreements with those clients.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access the personal information we have about you.
The right to request the correction of inaccurate information.
The right to request the deletion of your personal information (see our Data Deletion Policy).

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@bizmate.lk
Phone: +94 76 856 6498
Address: Galle, Sri Lanka